What is the check in time at the hotel and at what time do I need to check-out?
The official hotel check-in time is from 2pm although you may be able to an early check in, subject to availability. Rooms should be vacated before 12 noon on the check-out day.
Does the hotel have WiFi? Is it free or do I need to pay for this service?
The hotel has WiFi available in all areas. This is a free service. The password is shown and updated at your Hotel Channel TV.
When do I need to pay for my reservation?
When you make the booking on this website you will need to provide credit card details as a guarantee. You will not be charged at this point. Payment will be made directly at the hotel except for the Non-Refundable offers or promotions.
Do I have to wear an access wristband at the hotel?
Yes, all guests will be identified with color wristbands at check in.
Can I play sports at the hotel?
Yes, besides the spa (available for a fee) included in our facilities, the hotel also offers tennis court, tennis raquetts and tennis balls for free. Furthermore, you can also enjoy ping pong, fitness room for free, volleyball, carbine shooting and pétanque.
Is there indoor or outdoor parking available?
The hotel has a free outdoor car park available at the main entrance and in the surrounding area.
Is there any public transportation available from the hotel?
There is a bus stop accross from the hotel with buses heading to Nerja every 30 minutes. We also offer private transfer and taxi services.
Are pets permitted?
We are sorry, but no animals are permitted at this hotel.
How can I purchase tickets for the Caves of Nerja?
You will be able to ask for more information in reception and for tickets to the Caves of Nerja. We also offer other cultural excursions, including trips to Granada and the Alhambra, the White Towns of Andalusia, and much more.
Does the hotel have a swimming pool? Is there a towel service available?
The hotel has a garden area and two swimming pools: one large and another for children. We also offer sunbeds, sunshades. Pool towels are available for free with a card which will be given to you by our reception and will be required by our pool staff.